Preventative maintenance is a vital service strategy that is outlined by every manufacturer in the printer/copier industry.
With so many wearing and consumable parts, the common toner based office copier needs components replaced every 10,000 to 120,000 prints. Most of the time, an urgent service call will bring a technician in to assess the problem, but may not have the correct parts to resolve the issue for days or even weeks. With the machine not working, some other problems may arise after it is eventually fixed.
At Candour, we aim to eliminate downtime and keep a healthy device running in your office. With scheduled visits, catered to your calendar, we will clean, test and address any concerns the end users may have. Potential risk of failure on parts will be noted and replaced at the next service visit. A full report of your device's condition and some helpful hints will emailed after each visit, keeping you in the loop and not thinking "I wonder when he's coming back?".
Contact us today to set up a free consultation meeting at your office.